Smarter Control: New Features Coming to the Sentry Portal

Lone Worker Update

We’re always looking for ways to make managing your security and safety technology easier. That’s why we’re introducing a new update to the Sentry Portal, packed with features designed to give you more control, flexibility, and efficiency.

What’s new

1. Instantly update contact numbers

Managing your RedAlert Pro, Welfare, or Companion connections just got simpler. You can now update the phone number of a RedAlert Pro, Welfare, or Companion connection directly within the portal – removing delays and keeping your team protected without waiting for support requests.

2. Smarter contact management

A new Customer Contact section lets you store and share key contact details for anyone associated with your service. Whether it’s the person who manages invoices or the contact for a RedAlert escalation, all key details are stored securely in one place.

3. Plan ahead with Manager Schedules

The new Manager Schedules feature lets you set up escalation updates in advance. Whether you’re adjusting rotas, covering holidays or planning shift changes, Sentry keeps your response structure ready – no last-minute edits required.

These enhancements are part of our ongoing commitment to deliver intelligent protection that allows you to stay in control, reduce admin time, and keep your people safe.

For more details, or queries regarding the new features, please contact your Orbis Account Manager or our lone worker support team – lwpsupport@orbisprotect.com